Return & Refund Policy
These terms and conditions set the basis for using our online website (Riyaasat.in), Customer Support, and Stores to place orders for items from Riyaasat Lifestyle Ltd. All payments made through these channels will be in favour of Riyaasat Lifestyle Ltd.
By ordering/purchasing goods from Riyaasat, it is implied that you have understood and accepted the mentioned terms. If there is anything you do not understand, please reach out to our customer support team for assistance.
User, please read this carefully.
Please ensure that you have selected the right size before adding the product to your cart.
Payment
- We accept all major credit cards/debit cards through Razorpay.
- You DO NOT need a Razorpay Account to make the Payment.
- We can also help you make the Payment over the phone / Chat / Email by Virtual terminal ( Razorpay) subject to your authorization by email at riyaasatecom@gmail.com.
Shipping & delivery
Delivery is free of charge throughout India, and no minimum order value is required. (for special delivery requests, contact us at riyaasatecom@gmail.com / 9157941123 )
Cancellation
You may cancel an order within 24 hours of placing it. We do not accept cancellations beyond 24 hours unless there are extenuating circumstances. If we accept a cancellation beyond 24 hours, it will be at our discretion, and the refund will only be in the form of a credit voucher code. You can cancel your order through your account on our website. Cancellation requests cannot be processed over the phone, email or through online chat services. Once an order is placed during our Annual Sale, it cannot be cancelled.
Sale
All sales are final during our Annual Sale, and we are unable to process any cancellations for products that have been ordered. Discount coupon codes are also not applicable during the Annual Sale or on any products currently on sale.
Product Quality
At our Company, we pride ourselves on providing high-quality products. So you can be confident that the products you receive will be of excellent quality and will meet or exceed your expectations.
However, it's important to remember that most of the products listed on our website are photographed under professional studio lights. As a result, there may be slight variations in colour when the product is delivered.
Delay order
Occasionally, a product may not be able to be produced as per the output expected due to complexities in production. In these cases, we may seek your approval before continuing with production. However, this may result in a delay in your order.
It's important to know that you cannot cancel your order at any time during the garment construction process.
Exchange
There will be no deduction or additional charges for the exchange
(if in exchange, the size differs, there might be an additional charge)
Refund
If an order is cancelled within 24 hours, a credit voucher code for future purchases or refund will be issued to the customer's bank account. Refunds will be processed within 7 business days. Processing returns may be slightly delayed during peak periods such as sales or festive periods. Products purchased during or on sale are not eligible for refunds. At no point in time will we issue refunds that exceed the product value.
Your information
As a customer, you'll need to provide your billing information like your name, contact details, and address. Your payment information will also be required. It is so we can process your order and get it to you as quickly as possible.
Use of your information
We use the information you provide us to fulfil the purpose for which it was given. For example, if you share your name and contact information to request a price quote or ask questions about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your Payment and facilitate delivery. We may also save your information to make it easier for you to place new orders or process returns in the future.
To provide, support, personalise, and develop our Riyaasat Service, products, and services; to create, maintain, customise, and secure your product order with us; to process your requests, purchases, transactions, and payments; and to prevent transactional fraud, we need to collect and process some of your data. We also use your data to support you and respond to your inquiries, including investigating and addressing your concerns. Finally, we use your data to monitor and improve our responses.
To personalise your Riyaasat Service experience and deliver content and product and service offerings relevant to your interests, we may collect information about you and use it to generate targeted offers and ads. It includes showing you targeted ads through our Riyaasat Service and third-party sites (like our partners and affiliates) and sending you promotional emails or text messages (with your consent, where required by law).
We use information gathered about you to help us maintain the safety, security, and integrity of our Riyaasat Service, products and services, databases and other technology assets, and business. It includes using your information for testing, research, analysis, and product development purposes to improve our service offerings.